Shipping policy

SHIPPING INFORMATION

Shipping Policy
We Mainly ship to the United States, Canada, United Kingdom As for other Countries,we can delivery also. Free Shipping On Orders More $60. As for the order less than $60,we will charge some shipping fee. You can select the destination country at the checkout page when filling in the shipping address. You will then see if this product can be delivered to that destination country.

Shipping Method
 
Shipping - When the package arrives in your country, it will be delivered by your country's post office or local carrier.

 
Estimated Delivery Time:
United States: Typically takes 10–20 working days(excluding holidays, Saturdays, and Sundays).
Others: Typically takes 10–20 working days(excluding holidays, Saturdays, and Sundays).
Orders handing time:
1~3 working days (excluded holidays, Saturday & Sunday).
Order Tracking

 
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.

 
 
Tracking information may take 48 to 72 hours to update.

 
 
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

 
Holidays Reminder:
During week-long Chinese holidays, Chinese National Day and Chinese New Year, services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 3-5 working days.
Import Duties and Taxes
No Hidden Fees: All import duties and taxes (if applicable) will be the responsibility of the recipient.
In most cases, packages shipped to these countries do not incur additional fees, but specific circumstances may vary based on order content and local regulations.
Customs Regulations
Responsibility Statement: Customers are responsible for checking any potential import restrictions or duties before placing an order. As customs policies can change at any time, we recommend contacting your local customs office for the latest information.
Compliance: All orders must comply with the laws and regulations of U.S. Customs and Border Protection (CBP). Ensure that the items you order meet U.S. import requirements.
Change the Shipping Address

If your order has not shipped yet, you can contact your sales manager to update your desired shipping address in our system. If you contacted us to change your address before shipping and it has not been processed, don't worry, we will re-ship it to the new address.

Email: susanquinn3835@outlook.com

Our office time is 9 a.m. - 6 p.m.(GMT+8) from Monday to Friday ( excluded holidays and weekends ). We respond to most emails within a business day, but if you don't get a response from us, please check your spam bin.